Terms of service
TERMS OF SERVICE
Last Updated: October 7, 2026
OVERVIEW
This website is operated by Kaelstone INC under the trade name Kaelstone. Throughout the site, the terms “we,” “us,” and “our” refer to Kaelstone and Kaelstone INC.
Kaelstone provides this website, including all information, products, services, and tools available through www.kaelstone.com, subject to the terms and conditions stated below.
By visiting our website, using our services, or purchasing from us, you agree to these Terms of Service. Please read these Terms carefully before using our website.
1. ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.
You may not use our products, website, or services for unlawful purposes or in violation of applicable laws.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, measurements, colors, images, pricing, and other information displayed on our website are accurate.
However, product colors and appearance may vary slightly due to photography, lighting conditions, monitor settings, manufacturing variations, and other factors.
We reserve the right to correct errors and update product information, specifications, prices, and availability when necessary.
3. ORDERS
Submitting an order does not automatically guarantee acceptance.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:
• Pricing or listing errors
• Product availability
• Suspected fraud or unauthorized transactions
• Payment authorization issues
• Shipping restrictions
• Incorrect or incomplete customer information
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
4. PRICING AND PAYMENT
Unless otherwise stated, prices displayed on www.kaelstone.com are in U.S. dollars.
Prices, promotions, discounts, and product availability may change from time to time.
Applicable shipping charges and taxes, when required, will be displayed during checkout.
You agree to provide current, complete, and accurate billing and payment information when placing an order.
5. SHIPPING AND DELIVERY
Processing and delivery estimates are provided for reference and are not guaranteed delivery dates.
Delivery may be affected by carrier delays, severe weather, address problems, transportation interruptions, peak shipping periods, or other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
6. RETURNS AND REFUNDS
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.
Please review that policy before completing your purchase.
7. PRODUCT USE AND INSTALLATION
Customers are responsible for reviewing product specifications, dimensions, compatibility, installation requirements, and intended use before purchasing or installing a product.
Where professional installation is recommended or required, customers should use an appropriately qualified professional.
To the extent permitted by applicable law, Kaelstone is not responsible for damage caused by misuse, improper installation, unauthorized modification, failure to follow instructions, or use of a product for an unintended purpose.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, content appearing on this website, including text, graphics, logos, photographs, product images, videos, designs, and other materials, is owned by or licensed to Kaelstone INC and is protected by applicable intellectual property laws.
Such content may not be copied, reproduced, distributed, modified, published, or commercially exploited without authorization except where permitted by applicable law.
9. THIRD-PARTY SERVICES
Certain features, payment services, applications, integrations, and links available through our website may be provided by third parties.
Your use of third-party services may be subject to the terms, conditions, and privacy practices of those providers.
10. USER CONTENT AND REVIEWS
If you submit reviews, photographs, comments, suggestions, feedback, or other content to Kaelstone, you confirm that you have the right to provide such content.
You may not submit unlawful, misleading, abusive, defamatory, infringing, malicious, or fraudulent content.
11. ERRORS AND INACCURACIES
Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.
We reserve the right to correct such information and, where permitted by applicable law, modify or cancel affected orders.
12. PROHIBITED USES
You may not use this website:
• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malware or malicious code
• To unlawfully collect personal information
• To interfere with website security or operation
• To impersonate another person or organization
• To engage in misleading or deceptive activity
13. DISCLAIMER
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms is intended to exclude, restrict, or modify rights or remedies that cannot legally be excluded under applicable consumer protection laws.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Kaelstone INC will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website, services, or products.
This limitation does not apply where liability cannot legally be limited or excluded.
15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Kaelstone INC harmless from claims, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.
16. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
17. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will be published on this page together with an updated revision date where appropriate.
Your continued use of the website after an update constitutes acceptance of the revised Terms where permitted by applicable law.
18. GOVERNING LAW
These Terms of Service and any separate agreements through which we provide services shall be governed by applicable laws of the United States and the State of Colorado, without limiting any mandatory consumer rights available under applicable law.
19. CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Kaelstone
Kaelstone INC
Email: info@kaelstone.com
Website: www.kaelstone.com
Business Address:
1500 N GRANT ST STE R
DENVER, CO 80203
United States
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Mountain Time