Shipping policy
SHIPPING POLICY
Last Updated: October 7, 2026
Thank you for shopping with Kaelstone. This Shipping Policy explains how orders placed through www.kaelstone.com are processed, shipped, and delivered.
SHIPPING DESTINATIONS
Kaelstone currently serves customers within the United States.
Shipping availability may vary depending on the product, delivery address, package dimensions, carrier availability, and other logistical considerations.
Certain remote areas, U.S. territories, P.O. boxes, APO/FPO addresses, or other restricted destinations may not be eligible for delivery for certain products.
If we are unable to ship your order to the address provided, we will contact you.
ORDER PROCESSING
Orders require processing before shipment.
The applicable processing or estimated delivery information may be displayed on the product page, during checkout, or in your order confirmation.
Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.
Certain oversized, customized, made-to-order, or special-order products may require additional processing time.
ESTIMATED DELIVERY
Estimated delivery times may vary depending on:
• Product availability
• Delivery destination
• Package size and weight
• Shipping method
• Carrier operations
• Weather conditions
• Peak-season shipping volume
• Other circumstances outside our reasonable control
Any delivery date or time frame provided is an estimate unless expressly stated otherwise.
SHIPPING COSTS
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
If an order or product qualifies for free shipping under a promotion or offer, the applicable terms will be displayed on the website or during checkout.
ORDER TRACKING
When tracking information is available, we will send you a shipping confirmation containing your tracking information.
Please allow time for the carrier's tracking system to update after the shipment has been accepted by the carrier.
LARGE OR OVERSIZED ITEMS
Certain large, heavy, fragile, or oversized products may require specialized shipping or delivery services.
Delivery procedures for these products may differ from standard parcel delivery, and a carrier may contact you to coordinate delivery.
Please make sure your email address and shipping address are accurate when placing your order.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address.
If you discover an error in your shipping information, please contact info@kaelstone.com as soon as possible.
Once an order has entered shipment, we may not be able to change or redirect the delivery address.
DELIVERY DELAYS
Although we work to provide reasonable delivery estimates, delays may occur due to severe weather, carrier disruptions, transportation interruptions, high shipping volume, natural disasters, or other events outside our reasonable control.
We will provide available tracking information and reasonable assistance when a shipment is delayed.
DAMAGED PACKAGES
Please inspect your order promptly after delivery.
If your order arrives damaged, please contact us at info@kaelstone.com and provide:
• Your order number
• Photos of the outer packaging
• Photos of the damaged product
• A description of the damage
We will review the situation and assist you with the appropriate next steps.
LOST OR MISSING PACKAGES
If tracking information indicates an unusual delay or you believe your package may be missing, please contact us at info@kaelstone.com.
We will assist you in reviewing the shipment status and, when appropriate, work with the applicable carrier.
CONTACT US
For questions about shipping or delivery, please contact:
Kaelstone
Operated by Kaelstone INC
Email: info@kaelstone.com
Website: www.kaelstone.com
Business Address:
1500 N GRANT ST STE R
DENVER, CO 80203
United States
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Mountain Time
We aim to respond to customer inquiries within 1–2 business days.